Orders are normally processed within 2–4 business days after payment confirmation.

Processing includes payment review, order verification, product preparation, protective packaging, and shipment preparation.

During holidays, promotional periods, or unusually high order volume, processing may require up to 5 business days.

Business days generally exclude weekends and applicable public holidays.

For supported United States destinations, estimated carrier transit time is generally 10–15 business days after dispatch.

Processing time occurs before carrier transit and should be considered separately when estimating total delivery time.

Delivery estimates are provided for guidance and are not guaranteed arrival dates.

Delays may occur because of carrier conditions, weather, peak shipping periods, customs or transportation issues, address problems, or other circumstances outside our reasonable control.

Available shipping methods and applicable shipping charges are displayed during checkout before payment is completed.

Shipping charges may vary depending on destination, order size, product dimensions, weight, package requirements, and the shipping method available for the order.

Depending on inventory availability, product location, package requirements, and destination, orders may be fulfilled from our facilities or designated fulfillment partners.

The shipping origin shown in carrier tracking information may therefore differ from our registered business address.

An order containing multiple products may occasionally be shipped in more than one package.

Once your order has been dispatched and tracking information becomes available, shipment details will normally be sent to the email address provided during checkout.

Tracking information may require some time to become active after a shipping label is created.

If an order is divided into multiple shipments, separate tracking numbers may be provided.

Please review your shipping address carefully before submitting an order.

If you notice an error, contact us as soon as possible at service@briveth.com .

We will make reasonable efforts to update the address before fulfillment begins, but address changes cannot be guaranteed after processing, shipment preparation, or dispatch has started.

Shipping availability to P.O. boxes, APO/FPO addresses, U.S. territories, remote destinations, or locations requiring special handling may depend on the carrier and product being ordered.

If checkout does not accept a destination or shipping method, please contact customer support before placing the order.

Carrier tracking may occasionally update more slowly than expected, particularly during busy periods or when a parcel is transferred between logistics partners.

If tracking has not updated for an extended period, contact us with your order number so that we can review the available shipment information.

If tracking indicates that a shipment may have been lost, or if the parcel has not arrived within a reasonable period beyond the estimated delivery window, please contact customer support.

Include your order number and any relevant tracking information.

We will review the available records and, where appropriate, work with the relevant carrier or logistics provider to determine the next reasonable step.

If carrier tracking shows that your parcel was delivered but you cannot locate it, please first check:

• Your mailbox or designated delivery area.
• Building reception, front desk, parcel room, or secure delivery location.
• Household members who may have accepted the parcel.
• Nearby neighbors where appropriate.
• Any delivery photograph or location information supplied by the carrier.

If the parcel still cannot be located, contact the carrier where appropriate and contact us with your order number so that we can review the available shipping information.

Please inspect your order promptly after delivery.

If a lighting product arrives damaged, defective, incomplete, incorrect, or materially different from the product ordered, contact us promptly.

Please include your order number and relevant photographs or videos showing the product, issue, packaging, and shipping label where appropriate.

After review, we will provide an appropriate solution based on the circumstances.

Where international shipping is available, delivery times may vary depending on destination, carrier routing, customs processing, local delivery networks, and other factors.

Customs duties, import taxes, brokerage charges, or other government-imposed fees may apply depending on destination.

Unless checkout clearly states otherwise, such charges are generally determined by the destination jurisdiction or carrier and may be payable by the recipient.