FAQ
Frequently Asked
Questions
Find helpful information about ๐๐๐๐๐๐๐โข decorative lighting, product design, orders, payment, processing, shipping, tracking, returns, refunds, cancellations, and customer support.
Who operates ๐๐๐๐๐๐๐โข?
๐๐๐๐๐๐๐โข is owned and operated by Hangzhou Chuan Logistics & Supply Chain Co., Ltd.
What does ๐๐๐๐๐๐๐โข sell?
๐๐๐๐๐๐๐โข specializes in decorative, design-led lighting, including table lamps, floor lamps, wall lights, pendant lighting, compact accent lights, ambient lamps, portable lights, and other distinctive illumination pieces for modern interiors.
Will every piece look exactly like the photographs?
Our lighting products are designed to closely match the photographs and specifications shown online. Minor differences in finish, texture, tone, material grain, glass appearance, or decorative details may occur.
Are small variations considered defects?
Minor differences in surface finish, ceramic texture, metallic tone, wood grain, glass character, fabric texture, or hand-finished decorative details are not necessarily defects. Lighting appearance may also vary depending on bulb type and environment.
Are ๐๐๐๐๐๐๐โข pieces original designs?
Originality is central to ๐๐๐๐๐๐๐โข. We focus on distinctive silhouettes, considered proportions, thoughtful material combinations, and lighting forms intended to give each piece a recognizable visual identity.
How does the design process begin?
Many ideas begin with sketches, shape studies, lighting references, proportion tests, material combinations, surface finishes, and visual direction before moving toward a finished decorative lighting piece.
How long does order processing take?
Orders are normally processed within 2โ4 business days after payment confirmation. During holidays, promotions, or unusually high order volume, processing may require up to 5 business days.
How long does standard U.S. delivery take?
Estimated carrier transit time for supported United States destinations is generally 10โ15 business days after dispatch.
How much does shipping cost?
Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.
Where are orders shipped from?
Depending on inventory availability, product location, package requirements, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The shipment origin may differ from our registered business address.
Will I receive tracking information?
Once your order has been dispatched and tracking becomes available, shipping or tracking information will normally be sent to the email address provided during checkout.
What should I do if tracking stops updating?
Contact service@briveth.com with your order number. We will review the available shipment information and assist where appropriate.
What if tracking says โDeliveredโ but I cannot find my package?
Check the delivery area, mailbox, household members, building reception, neighbors, and the carrier where appropriate. If the parcel still cannot be located, contact us with your order number for further review.
Can I cancel or change an order?
Contact us as soon as possible. We will make reasonable efforts to assist before fulfillment begins, but changes cannot be guaranteed after processing or shipment preparation has started. No cancellation fee is charged when an order is successfully canceled before fulfillment.
What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery , subject to the applicable conditions in our Return & Refund Policy.
How do I request a return?
Email service@briveth.com with your order number, the product you wish to return, the reason for the return, and relevant photographs or videos where appropriate.
Where should I send my return?
Please do not automatically send merchandise to our registered business address. After your request has been reviewed and approved, customer support will provide the appropriate return destination and return instructions.
Who pays for return shipping?
Customers are generally responsible for return shipping costs on preference-based returns. If a confirmed problem was caused by an error attributable to us, we will provide an appropriate solution without requiring you to bear additional costs caused by that error.
How long does an approved refund take?
After an approved return has been received and inspected, an eligible refund is initiated to the original payment method within 5โ10 business days. Your payment provider may require additional time to post the credit to your account.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and relevant photographs or videos. After review, we will provide an appropriate replacement, refund, reshipment, return solution, or other reasonable resolution for a confirmed error attributable to us.
Still need help?
Contact ๐๐๐๐๐๐๐โข customer support with your order number or a clear description of your question. We aim to respond within 24 hours. Customer service is available from 8:00 AM to 6:00 PM China Standard Time (UTC+8).