Eligible products may be returned within 30 calendar days after confirmed delivery.

The return period begins on the date the shipment is recorded as delivered by the relevant carrier or delivery service.

Return requests submitted after the applicable return period may not be accepted unless required by applicable consumer law.

Before sending any merchandise, please contact customer support at service@briveth.com .

Please provide:

• Your order number.
• The product you wish to return.
• The reason for the return.
• Relevant photographs or videos where appropriate.

Our team will review the request and provide the appropriate return instructions if the request is approved.

To qualify for a standard return, products should generally be returned in a condition reasonably consistent with inspection or normal evaluation after delivery.

Where applicable, the product should include original components, accessories, hardware, packaging, manuals, and other items supplied with the purchase.

Products that have been materially altered, intentionally damaged, improperly installed, or used in a manner inconsistent with their intended purpose may not qualify for a standard return.

Some 𝒃𝒓𝒊𝒗𝒆𝒕𝒉™ lighting products may include glass, ceramic, metal, wood, fabric, textured surfaces, or hand-finished decorative elements.

Minor variations in finish, metallic tone, ceramic texture, glass character, wood grain, fabric texture, color tone, dimensions, weight, or hand-finished details do not automatically indicate a defect.

Lighting appearance may also vary depending on bulb type, color temperature, ambient lighting, photography, and screen settings.

Please do not automatically send returned merchandise to our registered business address.

Merchandise sent without authorization or to an incorrect address may experience delays and may not be properly identified as an approved return.

Certain items may not be eligible for return where clearly identified before purchase or where required by the nature or condition of the item.

Examples may include:

• Items clearly marked as Final Sale or non-returnable before purchase.
• Products materially altered after delivery.
• Products damaged through misuse, improper installation, neglect, unauthorized modification, or other customer-caused damage.
• Items returned without required components where the missing items materially affect the value or usability of the product.

Discounted or promotional products remain eligible for return unless they were clearly identified as Final Sale or otherwise non-returnable before purchase.

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product ordered, contact us within 7 calendar days after delivery.

Include your order number and relevant photographs or videos showing the product, issue, packaging, and shipping label where appropriate.

After a confirmed problem attributable to us has been reviewed, we will provide an appropriate solution, which may include replacement, reshipment, return, refund, or another reasonable resolution.

For preference-based returns, including situations where a customer changes their mind or no longer wants the product, return shipping costs are generally the customer's responsibility.

If a return is required because of a confirmed seller-attributable issue, such as an incorrect item or a confirmed product problem, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

We do not charge a restocking fee for approved returns.

After receiving approved return instructions, package the product carefully to reduce the risk of damage during return transit.

We recommend using a shipping method that provides tracking or another form of delivery confirmation, particularly for higher-value items.

Keep your return shipping receipt and tracking information until the return has been completed.

Once an approved return is received, the returned item may be inspected to confirm its condition, contents, and eligibility.

After the return has been approved following inspection, the eligible refund is normally initiated within 5–10 business days.

Your bank, card issuer, payment provider, or financial institution may require additional time to post the refund to your account.

Approved refunds are generally issued to the original payment method used for the purchase.

If the original payment method is no longer available or a refund cannot be processed through the original channel, customer support will review the available options where appropriate.

If you would like a different product, size, finish, or variation, contact customer support to determine whether an exchange is available for the relevant item.

Exchange availability may depend on inventory, product type, return eligibility, and the circumstances of the request.

Where a direct exchange is not practical, you may be asked to complete an approved return and place a new order separately.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to assist before fulfillment begins, but cancellation cannot be guaranteed after processing, packaging, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

This policy does not exclude, restrict, or replace mandatory consumer rights that may apply under applicable law.

Where local law provides additional rights or remedies that cannot legally be waived, those rights continue to apply.