When contacting us about an existing purchase, please provide your order number together with the email address used during checkout.

Providing these details allows our customer-support team to locate the relevant order more efficiently and review its current status, payment information, shipping details, or other order-related information.

If your lighting product arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly.

Because 𝒃𝒓𝒊𝒗𝒆𝒕𝒉™ offers lighting pieces with different materials, finishes, components, shades, and forms, packaging and protective components may vary by item.

Please include:

• Your order number.
• A clear description of the issue.
• Relevant photographs or videos, where appropriate.
• A photograph of the shipping label and exterior packaging.

After the issue has been reviewed and confirmed, we will provide an appropriate solution based on the circumstances.

Once your order has been dispatched and tracking information becomes available, the relevant shipment details will normally be sent to the email address provided during checkout.

If your tracking information has not updated for an extended period, or if the shipment appears significantly delayed, contact us with your order number so we can review the available information.

If you would like to request a return, please contact our customer-support team before sending any merchandise.

Include your order number, the product you wish to return, the reason for the return, and relevant photographs or videos where appropriate.

If you have a question about a product before purchasing, please include the product name or product-page link so that our team can identify the item accurately.

We can assist with general product information, available specifications, dimensions, materials, product-care information, and other details shown through our store.

Our customer-support team is available from 8:00 AM to 6:00 PM China Standard Time (UTC+8).

We aim to respond to customer enquiries within 24 hours. Response times may be longer during weekends, public holidays, promotional periods, or unusually high contact volume.